This job is no longer available
This job expired on 28/09/2026. It no longer accepts applications.
Technology Support & Operations Analyst
First Assistance · Auckland
Job description
About the role
We are looking for a proactive Technology Support & Operations Analyst to join our Auckland office. You will work hands‑on with Microsoft 365 and a range of SaaS platforms, providing day‑to‑day support to a large customer base operating 24/7.
Key responsibilities
- Deliver first‑line and second‑line technical support for Microsoft 365 and other SaaS applications.
- Monitor and resolve incidents across a 24/7 care‑of‑life environment.
- Collaborate with internal teams to improve service delivery and operational processes.
- Maintain documentation of support procedures and knowledge base articles.
- Assist in onboarding and training users on new technologies.
Required profile
- Strong problem‑solving attitude with a customer‑focused mindset.
- Excellent communication skills and ability to work in a fast‑paced team.
- Willingness to develop technical expertise on the job.
Required skills
- Microsoft 365
- SaaS platforms
What we offer
- Skill development on the job.
- Great friendly working environment.
- Opportunity to apply skills in an operating environment serving 100,000 customers.
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First Assistance
Auckland
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