Technical Support Engineer – Level 2 (EUC & Network)

About the role

Intellihub is seeking a Level 2 Technical Support Engineer to join its Network & Infrastructure team. You will provide advanced support for end‑user computing, systems and network environments, ensuring a secure, stable and high‑performing IT landscape for office, remote and offshore users.

Key responsibilities

• Implement and monitor security controls, respond to incidents and manage risk across the IT environment.
• Administer and optimise EUC platforms such as Microsoft Intune, Endpoint Manager, Microsoft 365 and software‑asset‑management tools.
• Deliver end‑to‑end technical support for network and infrastructure services, documenting root causes and recommendations.
• Manage identity and access via Active Directory, Entra ID and Group Policy, including user provisioning and access controls.
• Continuously improve EUC systems to enhance stability, performance and user experience.
• Participate in an after‑hours roster for critical incident resolution.
• Mentor junior team members and contribute to service‑desk capability uplift.
• Collaborate with IT and business stakeholders to achieve strong customer outcomes.

Required profile

• Relevant tertiary qualification or Microsoft 365 Endpoint Administrator certification (highly regarded).
• Strong hands‑on experience with the Microsoft 365 ecosystem and core service administration.
• Proven experience deploying and supporting Windows end‑user devices using Intune, Endpoint Manager and MDM/MAM platforms.
• Experience managing identity and access across Active Directory, Entra ID and Group Policy.
• Exposure to endpoint security, vulnerability monitoring and remediation.

Required skills

• Microsoft 365 administration
• Microsoft Intune
• Endpoint Manager
• Windows device deployment and support
• Active Directory
• Entra ID
• Group Policy
• Endpoint security and vulnerability monitoring
• Software asset management
• Immibot (end‑user experience monitoring)