Team Leader Workplace Support

About the role

The Team Leader Workplace Support will lead the delivery of reception, shared‑space and building support services for Auckland Council. You will ensure a welcoming, safe and well‑functioning environment for staff and visitors while driving continuous improvement.

Key responsibilities

• Lead, develop and support a team of Workplace Support professionals.
• Maintain reception areas, communal spaces, meeting rooms and facilities to high standards.
• Support workplace events, activities and change initiatives.
• Partner with stakeholders to identify and implement service improvements.
• Ensure workplace guidelines, communications and processes align with council policies.
• Promote and maintain strong health, safety and wellbeing practices.
• Foster a high‑performing, customer‑centric culture across workplace services.

Required profile

• Customer‑focused leader with proven people‑leadership experience.
• Background in workplace operations, facilities, hospitality or similar environments.
• Strong relationship‑building and stakeholder management abilities.
• Excellent communication, organisational and problem‑solving skills.
• Continuous‑improvement mindset and commitment to safe workplaces.

Required skills

• Proficiency with Microsoft Office and workplace technology systems.

What we offer

• Flexible and supportive work environment within a collaborative team.
• Opportunities for professional growth and development.
• Access to a range of employee benefits and flexible working options.
• Chance to make a real impact on the experience of council staff and visitors.