Team Leader - Service Delivery

About the role

CAPS Hauraki is a community-based not-for-profit organisation providing services across Hauraki and Thames-Coromandel, supporting tamariki, rangatahi, adults and whanau with family violence and sexual harm services, youth services, parenting support, counselling and mental wellbeing. It is looking for a Team Leader - Service Delivery to join its Leadership Team and lead a portfolio of community-based services. This is a significant leadership role with responsibility for both people and service performance.

Key responsibilities

• Lead, coach, mentor and support a team of professional service-delivery staff, setting clear expectations around performance and practice
• Manage staff workload, productivity and performance, recognising good performance and addressing concerns when needed
• Take responsibility for the quality and contractual performance of services, including KPIs, service volumes, outcomes, reporting and practice standards
• Monitor performance, identify emerging issues or risks early and act to get things back on track
• Provide practice leadership for safe, consistent service delivery and client record keeping
• Identify opportunities for quality and service improvement and recommend practical solutions
• Be an active member of the CAPS Leadership Team, contributing ideas and analysis
• Build relationships with funders, agencies, professionals and community partners, and represent CAPS professionally

Required profile

• Appropriately qualified professional with experience in social services, health, counselling or a related field, and professionally registered where applicable
• Experienced people leader or an accomplished registered professional ready for the next step; leadership coaching and development is offered
• Experience in family violence, sexual harm, trauma, risk assessment and/or community-based social services is highly valued
• Able to manage priorities, take ownership and show initiative
• Excellent communication, relationship and organisational skills, and a commitment to culturally responsive practice
• A full current New Zealand driver's licence is essential

What we offer

• Remuneration of $95,250-$122,464 per year, aligned with Social Work Pay Equity Band 4, depending on leadership experience
• Leadership coaching and development