Team Leader, EdenSleep Clinic Hamilton

About the role

EdenSleep, the New Zealand branch of ResMed, is looking for a Team Leader to manage its small team and growing customer base at the EdenSleep clinic in Hamilton. The role sits within the EdenSleep clinic and reports directly to the National Sales Manager. It is a full-time Monday to Friday position (9am-5pm trading hours) with rotating Saturdays, and training is provided.

Key responsibilities

• Motivate the team to help people achieve better sleep health outcomes.
• Deliver exceptional customer service and maintain high standards, driving revenue, business growth and market reputation.
• Achieve relevant sales budgets and recommend improvements to service and practice delivery.
• Coach team members, support and manage their performance.
• Stay up to date on industry product knowledge and training.
• Carry out the client follow-up programme and prepare and send reports.
• Keep the clinic tidy, including stock take, filing and cleanliness.
• Maintain, reprocess and check trial equipment.
• Liaise with third parties as needed.

Required profile

• Previous success managing the performance, training and development of a team.
• Experience in a retail, sales, customer service or healthcare role.
• Ability to recruit and motivate a team and lead others through change.
• Strong customer service, attention to detail and adaptability to learning new computer systems.
• Healthcare or pharmacy background highly regarded.

What we offer

• Training provided.
• Monthly and quarterly sales bonuses.
• Employee assistance counselling line.
• The chance to make a difference to people's sleep health.