Supply Chain Administrator (12‑month contract)

About the role

Join Mars as a Supply Chain Administrator on a 12‑month contract. Reporting to the Customer Service Manager, you will act as the primary liaison for internal and external customer enquiries, handling order placement, changes, returns and cancellations.

Key responsibilities

• Respond to consumer enquiries and feedback professionally and courteously.
• Maintain communication and close incidents to ensure business and customer satisfaction.
• Process promotional and pricing claims, and manage order processing.
• Liaise with Accounts Receivable, Accounts Payable, freight and warehouse suppliers.
• Generate reports and analyse trends from contact data.
• Build strong internal and external relationships through responsive service.
• Report hazards and accidents using appropriate methods.

Required profile

• Experience in a Customer Service or Supply Chain environment.
• High data‑entry speed and accuracy.
• Strong diligence, professional demeanor and excellent written and oral communication.
• Ability to multitask and solve problems effectively.

Required skills

What we offer

• Opportunity to work with iconic brands and contribute to a sustainable future.
• Inclusive culture that values contributions and supports personal development.
• Equal opportunity employment with accommodations available throughout the application process.