Spa Receptionist (GSO)

About the role

The Spa Receptionist will be the first point of contact for guests at the Park Hyatt Auckland Spa. You will welcome visitors, manage enquiries and bookings, and support the spa team in delivering a seamless, luxurious experience.

Key responsibilities

• Greet guests warmly and handle all front‑desk enquiries.
• Manage appointment scheduling for treatments and programmes.
• Process payments, balance the cash register and follow closing procedures.
• Maintain retail sales, stock ordering and inventory of spa products.
• Monitor cleanliness of spa, pool and gym areas and replenish towels, robes and slippers.
• Coordinate with therapists, practitioners and other hotel departments to ensure smooth operations.

Required profile

• Enthusiastic, customer‑focused attitude with a passion for the beauty and wellness industry.
• Flexibility to work weekdays and weekends.
• Previous reception experience in a 5‑star hotel or luxury spa environment.
• Strong retail orientation and ability to meet sales targets.
• Legal right to work in New Zealand.

Required skills

What we offer

• Career development opportunities within the Hyatt global brand.
• Inclusive and supportive workplace culture.
• Employee benefits aligned with the hospitality industry.