Service Manager - Wairarapa

About the role

IDEA Services, New Zealand's largest provider of services to adults with intellectual disabilities, is recruiting a Service Manager for its Wairarapa area, covering Featherston to Masterton. The role leads a team that advocates for the rights, inclusion and welfare of people with intellectual disabilities and helps them live meaningful lives in their communities. It is a full-time, permanent position reporting to the Area Manager.

Key responsibilities

• Coach and develop the team and build a positive, accountable culture where supported people are respected, included and empowered to make their own choices.
• Oversee the delivery of quality support and respond to changing needs.
• Build strong relationships with the people supported, their whānau and key partners.
• Handle service planning, staffing and scheduling, budgets, quality improvement and keeping the environment safe and well run.

Required profile

• Proven people leadership or management experience, including sound knowledge of HR practices.
• Experience in healthcare, aged care, mental health, social services or another people-centred environment; disability experience is not required.
• A relevant tertiary qualification, or equivalent leadership and sector experience.
• Genuine understanding of and commitment to the rights, choices and aspirations of people with intellectual disabilities.
• Legal right to work in New Zealand.

Required skills

• People leadership: coaching, motivating and developing a values-led team.
• Relationship building and communication.
• Decision-making and problem-solving under pressure, with strong prioritisation and time management.
• Solutions-focused approach with initiative to improve things.

What we offer

• Starting salary of $81,704 per annum, plus a work vehicle, phone and laptop.
• Ongoing learning and professional development, including recognised leadership qualifications.
• Free EAP support and staff discounts on furniture, technology, health insurance and more.
• Discounted health insurance after two years' service.

To apply, submit an online application with an up-to-date CV and a cover letter explaining your experience and motivation.