Service Desk Technician

About the role

Join Mitre 10’s Albany Support Centre as a Service Desk Technician, providing first‑line technical assistance to internal staff across stores and the corporate office. You will help keep the technology environment running smoothly, enabling colleagues to focus on delivering excellent customer service.

Key responsibilities

• Log, triage and resolve incidents and service requests promptly.
• Escalate major incidents following the defined Major Incident Procedure.
• Maintain up‑to‑date knowledge bases and documentation for supported services.
• Communicate status and resolutions clearly to users and stakeholders.
• Uphold high standards of customer experience in all interactions.

Required profile

• Minimum 2 years of service‑desk support experience in a large enterprise.
• Strong customer‑focus and ability to advocate user needs.
• Experience with meeting‑room set‑up and technology management tools.

Required skills

• SAP (advantageous)
• Creston Units and UC engines
• Remote management tools for desktop, application and server support
• Office 365 and Microsoft Windows operating systems
• Azure AD and related network services
• User provisioning tools
• POS systems, Time & Attendance platforms, Microsoft Dynamics, MYOB

What we offer

• Competitive salary range $72,000‑$76,000 per year
• Mitre 10 employee discounts
• Flexible working options
• Birthday leave, life and trauma insurance, and a paid wellness day