Service Desk Manager
Tauranga City Council · Tauranga Central
Job description
About the role
Lead Tauranga City Council's Service Desk team, driving service excellence, enhancing customer experience, and fostering continuous improvement across Digital Services and Council-wide technology initiatives.
Key responsibilities
- Lead a high‑performing Service Desk that provides support for Council‑wide technology, ensuring timely resolution of incidents and requests.
- Drive customer experience by monitoring service quality, implementing improvements, and promoting best practices across the department.
What we offer
- Enjoy 5 weeks of paid leave each year, providing ample time for rest and personal pursuits.
- Benefit from flexible working arrangements and a range of career development opportunities to advance your professional growth.
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Published 17 hours ago
Expires 1 month from now
4 views · 0 interested
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Tauranga City Council
Tauranga Central
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