Service Desk Analyst – Temporary 6‑12 Month Contract

About the role

We are looking for a Service Desk Analyst to join a central Government agency in Wellington on a 6‑12 month contract. You will be the first point of contact for internal staff, providing friendly, customer‑focused technical support and helping to keep the organisation’s IT services running smoothly.

Key responsibilities

• Provide first‑level technical support to internal users, both remotely and in person.
• Troubleshoot hardware and software issues and aim for one‑call resolution.
• Provision and configure end‑user devices.
• Assist with walk‑up requests for hardware and software assistance.
• Document incidents and follow established service‑desk procedures.

Required profile

• Strong interest in technology and excellent customer‑service mindset.
• Clear written and verbal communication skills.
• IT exposure through employment, study or personal projects.
• Long‑term work rights in New Zealand.
• Relevant qualifications such as Business Computing, ICT Diploma or Computing Support Diploma, or equivalent experience.
• Available to start immediately.

Required skills

What we offer

• Hourly rate of $28 NZD plus 8 % holiday pay.
• Fixed‑term contract (6‑12 months) with potential extension.
• Opportunity to work within a diverse, customer‑centric IT team supporting a government organisation.