Service Desk Analyst
Tauranga City Council · Tauranga
Job description
About the role
We are looking for a Service Desk Analyst to deliver responsive Level 1 ICT support, solve hardware and software issues, and create positive customer experiences within a close‑knit, supportive team. The role involves providing friendly support via phone, email and in person, as well as triaging issues and managing service requests.
Key responsibilities
- Provide friendly Level 1 ICT support across phone, email and in person each day.
- Triage hardware and software issues while managing service requests and queues.
- Join a close‑knit team and improve services, systems and knowledge resources.
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Published 3 days ago
Expires 1 month from now
16 views · 0 interested
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Tauranga City Council
Tauranga