Service Desk Analyst

About the role

As a Service Desk Analyst at Datacom you will be the first point of contact for our clients, providing proactive problem solving and escalation when required. This after‑hours role offers a dynamic environment where no two days are the same.

Key responsibilities

• Handle telephone calls, emails and alert monitoring as the initial support channel.
• Identify, troubleshoot and resolve incidents and service requests following ITIL processes.
• Escalate issues appropriately to ensure timely resolution.
• Provide support during weekends and public holidays as part of the after‑hours schedule.

Required profile

• Motivated self‑starter with a passion for technology.
• Strong interpersonal and customer‑centric attitude.
• Flexibility to work weekends and public holidays.
• Full New Zealand working rights.

Required skills

• Understanding of ITIL incident and request management.

What we offer

• Base salary plus KiwiSaver and subsidised life and health insurance.
• Hybrid working model with remote work options.
• Retail discounts and continuous career development opportunities.
• Pathways to specialise in cyber security, cloud, network or database engineering.