Service Desk Analyst – IT Support (Manukau, NZ)

About the role

We are looking for an enthusiastic Service Desk Analyst to join our Manukau team. You will provide hands‑on IT support to internal customers, ensuring smooth operation of a wide range of business technologies.

Key responsibilities

• Provide first‑line support for mobile devices (Android and Apple) and Microsoft applications.
• Assist with remote access, printing, Exchange, internet connectivity and hardware troubleshooting.
• Deliver on‑site assistance when required and support user security initiatives.
• Maintain documentation and follow public service standards of integrity and conduct.

Required profile

• Strong interpersonal and communication skills with a customer‑first attitude.
• Detail‑oriented, solutions‑focused and eager to learn.
• Commitment to the public service values of integrity and conduct.

Required skills

• Microsoft Windows operating systems.
• Microsoft Office suite.
• Administration tools for Microsoft environments.
• Android and iOS mobile device support.
• Remote access technologies.
• Hardware troubleshooting.
• User security basics.

What we offer

• Starting salary of $62,681 per annum plus KiwiSaver.
• Opportunities for skill development within a collaborative team.
• Supportive work environment that values innovation and continuous improvement.