Senior Business Platforms & AI Specialist

About the role

Fletcher Distribution is looking for a senior specialist to own its key business platforms and turn AI and automation into practical improvements felt by branches, teams and customers. The role sits in the Distribution Business Platforms team, is full-time and reports to the Head of IT Distribution. It is a senior individual contributor position with no direct reports.

Key responsibilities

• Own and optimise assigned Distribution platforms, accountable for their business value, usability and lifecycle health
• Maintain improvement roadmaps and prioritised backlogs aligned to business strategy
• Maximise existing SaaS capability before adding customisation or new tools
• Work with vendors on releases, configuration, enhancements and integrations
• Identify manual, high-friction processes to simplify, standardise or automate, and turn emerging AI capability into practical use cases
• Assess opportunities on value, feasibility, risk, governance and adoption, and partner with technical, security and data teams
• Build stakeholder relationships, translate needs into requirements and solution options, and lead improvements through design, testing, implementation and adoption
• Govern changes for security, privacy, data quality, resilience and supportability, track adoption and outcomes, document platform knowledge, manage vendor performance and mentor colleagues

Required profile

• 7+ years' experience across business platforms, enterprise applications, process improvement, automation or technology-enabled change
• Track record of improving business processes and delivering measurable outcomes through technology
• Experience owning or evolving SaaS, ERP or other business-critical platforms, including working with vendors
• A relevant tertiary qualification or equivalent practical experience

Required skills

• Process analysis and solution design
• Workflow automation, integrations, APIs, data flows and low-code/no-code tools
• Testing, release and change implementation, and benefit validation
• Nice to have: hands-on automation or AI implementation, industry background, and certifications such as Agile, Lean, ITIL or product certifications

What we offer

• Competitive base remuneration and genuine development opportunities within the Fletcher Building Group
• Staff buying privileges, company benefits for you and your family, Z Energy fuel discounts and free monthly coffee
• KiwiSaver employer contributions matched up to 4%
• Employee Education Fund and wellbeing initiatives including an Employee Assistance Programme