Receptionist – Retirement Village

About the role

Join the friendly team at Grace Joel Retirement Village in St Heliers, Auckland as the welcoming face of the community. This full‑time receptionist position offers a varied, people‑focused environment where no two days are the same, supporting residents, families and visitors with warmth and efficiency.

Key responsibilities

• Greet visitors warmly and direct them to the appropriate services or locations.
• Answer phone calls courteously and professionally, handling enquiries and routing calls as needed.
• Assist residents, families and guests with general enquiries and provide information about village facilities.
• Perform administrative tasks that help the smooth running of the village, such as filing, data entry and managing visitor logs.
• Contribute to a positive, helpful atmosphere for both residents and colleagues.

Required profile

• Previous experience in a customer‑facing role with a reliable, friendly and professional manner.
• Strong empathy and warmth when interacting with seniors and their families.
• Excellent communication skills, both verbal and written.
• Ability to thrive in a busy environment while staying organized.

Required skills

What we offer

• Extra paid wellness day to support physical and mental well‑being.
• Access to 60+ Ryman discounts across childcare, insurance, banking, retail and more.
• Opportunities for professional development and career progression within a large, supportive organisation.
• Fun, friendly and supportive team environment in a beautiful, resort‑style village.