Performance Optimisation Manager

About the role

We are looking for a Performance Optimisation Manager to lead change and shape performance in our high‑impact frontline environment. You will work on‑site at our Mount Wellington centre, partnering with teams to improve customer outcomes and drive operational excellence.

Key responsibilities

• Analyse frontline performance data and identify opportunities for improvement.
• Develop and implement optimisation strategies that enhance customer service delivery.
• Lead cross‑functional projects to streamline processes and increase efficiency.
• Monitor key performance indicators and report progress to senior leadership.
• Foster a supportive, people‑focused culture that encourages continuous improvement.

Required profile

• Proven experience in managing performance within a call‑centre or customer‑service setting.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication and stakeholder‑management skills.
• Ability to work collaboratively on‑site and drive change across teams.

Required skills

What we offer

• Competitive full‑time employment in a supportive, people‑focused business.
• Opportunities for professional growth and impact on customer outcomes.
• Company benefits designed to support employee wellbeing.