Outpatient Administrator

About the role

Health New Zealand | Te Whatu Ora is looking for a Patient Administrator to support patients from referral through to treatment at a CCDHB provider and until discharge. The position is based at Wellington Hospital, on a Monday to Friday roster of 40 hours per week between 7.30 and 5.30.

Key responsibilities

• Provide quality, customer-focused reception services to patients attending clinics and making phone enquiries.
• Liaise with clinical teams and strengthen clinical and non-clinical relationships to improve the patient journey.
• Maintain smooth-running services by ensuring booking protocols are followed so waiting times stay low.
• Review patient information recorded in the Patient Management System and follow up with services on patients who miss appointments.

Required profile

• Able to work in an uncertain environment and make strong decisions.
• Good time management and ability to work independently and be self-motivated.
• Experience working with cultures other than your own.
• Excellent communication skills, including with distressed or angry members of the public.
• Knowledge of the Privacy Act and other confidentiality legislation.

Applications are made through the online careers portal; applications are reviewed as they arrive.