Operations Manager

About the role

We are seeking an Operations Manager to lead one of Auckland’s largest and most established dog-walking businesses. Reporting to senior leadership, you will oversee the day-to-day delivery of services for our two flagship brands, FETCH and CityPets, ensuring high standards of care and operational efficiency.

Key responsibilities

• Direct and grow the operational team across both FETCH and CityPets locations.
• Develop and implement strategies to expand market share and improve service quality.
• Manage scheduling, routing, and resource allocation for a large fleet of walkers.
• Monitor performance metrics, budgets, and compliance with health and safety standards.
• Collaborate with marketing and sales to align operational capacity with business growth plans.

Required profile

• Proven leadership experience in operations or service-based environments.
• Strong empathy and genuine passion for dogs and animal welfare.
• Excellent communication and team-building skills.
• Ability to make data-driven decisions and solve problems quickly.

Required skills

What we offer

• Competitive salary ranging from $75,000 to $100,000 NZD per year.
• Full-time, on-site role in the vibrant Ponsonby area of Auckland.
• Opportunity to shape the growth of two leading pet-care brands.
• Supportive team culture centred on love for dogs.