Operations & Communications Coordinator

About the role

The Operations & Communications Coordinator ensures clear, consistent communication across multiple business channels and helps streamline processes that boost efficiency throughout JB Hi‑Fi’s store network and support office. The role also assists store teams with operational queries and collaborates with the wider Operations team to continuously improve procedures.

Key responsibilities

• Create clear and precise Standard Operating Procedures (SOPs) for retail and support office functions.
• Document and communicate system and process changes to stores, ensuring timely delivery.
• Build and maintain effective relationships with internal and external stakeholders.
• Assist Support Office users in creating content for store teams, including policies and procedures.
• Provide support for operational queries such as rostering, systems, processes, policies, and intranet usage.
• Work with Operations leadership to identify and implement improvements that increase productivity.

Required profile

• Strong written communication skills with an eye for detail.
• Ability to work collaboratively with retail and support office teams.
• Proactive attitude toward identifying process improvements.
• Comfortable handling multiple stakeholder requests simultaneously.

Required skills

What we offer

• Competitive remuneration with potential incentives.
• Access to career development and training programs across the JB Hi‑Fi Group.
• Employee discounts, parental leave, and wellbeing resources.