Online Assistant

About the role

We are looking for an Online Assistant to join our fulfilment team at Woolworths Supermarkets New Zealand. In this role you will pick and pack online grocery orders accurately, efficiently and safely, ensuring our customers receive the right items on time.

Key responsibilities

• Pick and pack customer orders from the warehouse, following quality and safety standards.
• Check product availability, report out‑of‑stock items and suggest suitable substitutions.
• Communicate order issues and enquiries to relevant departments.
• Maintain a clean and organised work area and adhere to health‑and‑safety procedures.

Required profile

• Strong focus on customer service and ability to make customer‑first decisions.
• Good teamwork and communication skills.
• Willingness to be on your feet for the duration of the shift.
• Friendly, positive attitude with a smile.

Required skills

What we offer

• Everyday Rewards team card with discounts and bonus points on groceries and online delivery.
• Discounts on banking, insurance and other services.
• Opportunities for career progression within Woolworths Group, both locally and globally.
• Inclusive and supportive workplace culture that values diversity.