On‑Call IT Onsite Support (Desktop & Network) – Freelance

About the role

Eil Global is seeking a freelance IT professional to provide on‑call onsite support for desktop and network environments in Renwick, New Zealand. The role operates on a ticket‑based dispatch model, delivering same‑business‑day (SBD) and next‑business‑day (NBD) resolutions for a variety of client sites across APAC and EMEA.

Key responsibilities

• Diagnose and resolve desktop hardware, software and operating system issues.
• Troubleshoot network connectivity problems, including LAN, WAN, Wi‑Fi, switches and routers.
• Set up and maintain audio‑video conference rooms.
• Install, upgrade and patch operating systems and applications.
• Perform software and hardware break‑fix tasks.
• Install and administer Microsoft Office suites.

Required profile

• Proven experience handling desktop and network support incidents.
• Ability to work independently on an on‑call, ticket‑driven basis.
• Strong business English communication skills, with knowledge of the local language preferred.

Required skills

• Desktop support
• Network troubleshooting
• Audio‑Video conference setup
• Operating System installation and upgrade
• Patch management
• Software break‑fix
• Hardware break‑fix
• Wi‑Fi configuration
• LAN/WAN configuration
• Switch configuration
• Router configuration
• Microsoft Office administration

What we offer

• Flexible freelance arrangement with on‑call scheduling.
• Exposure to regional clients across APAC and EMEA.
• Opportunity to work on diverse IT environments.