On-site Technician

About the role

We are looking for an On‑site Technician to join Fujitsu’s IT Connect Bar in Auckland. The role provides Level 1 and Level 2 support for managed devices, handles incident resolution, device drop‑off/collection, loan device swaps and general IT queries for customers on‑site at both the customer’s office and Fujitsu’s office.

Key responsibilities

• Respond to customer questions about operation and malfunctions.
• Resolve incidents and fulfil service requests for hardware under warranty.
• Manage device lifecycle activities including drop‑off, collection and loan device swaps.
• Follow ticket‑management processes and adhere to service‑level agreements.
• Advise customers on preventative maintenance and configuration adjustments.
• Build and maintain relationships with customers and internal stakeholders.
• Identify opportunities to improve service performance and report them.
• Coach and train team members where needed.

Required profile

• Previous experience in a Service Desk or end‑user support role.
• Excellent customer service and communication skills.
• Can‑do attitude and strong interpersonal skills for face‑to‑face support.
• Ability to work in a fast‑paced, customer‑facing environment.
• Knowledge of supporting iOS devices (iPhone & iPad).
• Preferably holds MS‑900 or AZ‑900 certification.

Required skills

• MS‑900 certification (or equivalent Microsoft cloud knowledge).
• AZ‑900 certification (or equivalent Azure cloud knowledge).
• iOS device support.