Night Audit / Receptionist

About the role

We are seeking a dedicated Night Auditor/Receptionist to join our luxury hotel in Auckland. This permanent, full‑time position works on a rotating 7‑day roster that includes both night and day shifts, ensuring seamless guest experiences around the clock.

Key responsibilities

• Check guests in and out, maintaining accurate accounts and posting charges promptly.
• Serve as the communication hub between guests and all hotel departments.
• Assist with luggage, car parking, and door services, ensuring timely delivery.
• Maintain an immaculate appearance of the front desk, lobby, and forecourt.
• Handle reservations, guest requests, and late arrivals or early departures with a customer‑focused approach.
• Run Opera Cloud PMS reports, compile night‑audit packs, and ensure PCI‑compliant documentation.
• Perform computer system backups and support night‑time services such as room service and porter assistance.

Required profile

• Minimum 2 years experience in a luxury or lifestyle hotel environment.
• Excellent written and verbal communication skills.
• Full driver’s licence for handling guest vehicles during night hours.
• Flexibility to work rotating shifts, weekends and public holidays.
• Knowledge of the local area and hospitality operations is advantageous.

Required skills

• Proficiency with Opera Cloud PMS.