National Scheduling Support Coordinator

About the role

The IHC Group is looking for a National Scheduling Support Coordinator based in Hamilton on a full-time permanent basis, paid $53k-$63k. The role supports consistent and effective workforce scheduling across IDEA Services nationwide, working closely with operational teams to provide scheduling support, maintain workforce systems and keep data and administration accurate.

Key responsibilities

• Provide nationwide scheduling and workforce administration support.
• Be the go-to expert for scheduling and base schedule queries.
• Manage planned leave processes and system maintenance tasks.
• Support quality assurance, reporting and continuous improvement activities.

Required profile

• Experience in scheduling, workforce coordination or a similar administrative role.
• Highly organised administrator who enjoys working with systems, data and people.
• Ability to manage competing priorities, build strong working relationships and take ownership of issues through to resolution.
• Applicants must have the legal right to work in New Zealand.

Required skills

• Strong attention to detail with excellent analytical and database management skills.
• Confident communication and stakeholder relationship building.
• Sound judgement and ability to work independently.

What we offer

• Life, income protection and trauma insurance.
• Wellbeing support and EAP services.
• Training and development.
• Flexibility, mobile and phone plan discounts, retail and gym discounts.

To apply, submit an online application with an up-to-date CV and a cover letter explaining your experience and motivation; applications close 11:55pm on Monday 16 November 2026.