Medical Administration / Secretary

About the role

We are seeking a dedicated Medical Secretary to support our Breast Institute team in delivering seamless, compassionate care to patients throughout their health journey. Working closely with reception, nursing, and clinical staff, you will act as the primary liaison between surgeons and patients.

Key responsibilities

• Schedule appointments that align with patient needs and surgical availability.
• Coordinate surgical waitlists, referrals, and follow‑up appointments.
• Provide patients with essential information about their procedures.
• Process invoices, payments, and insurance claims accurately.
• Collate documentation and maintain up‑to‑date medical records.
• Greet patients and visitors with a warm, professional demeanor.

Required profile

• Previous experience as a medical secretary or receptionist in a specialist clinic.
• Strong understanding of specialist, health insurer, and hospital processes.
• Solid knowledge of medical terminology.
• Excellent computer literacy and ability to learn new patient management systems quickly.
• Fast, accurate data entry with strict respect for privacy protocols.
• Clear, friendly communication style.

Required skills

• Patient Management Software
• Medical Terminology
• Computer Literacy
• Data Entry
• Privacy Protocols

What we offer

• Generous remuneration package.
• Free parking on site.
• Employee Assistance Programme (EAP).
• Staff discounts on services, free seasonal flu vaccinations, and discounts on childcare, banking, gym memberships, e‑bikes, and retail outlets through our Boost programme.