Key Account Manager – Strategic Client Relationships

About the role

This newly created Key Account Manager position is with a large, nationally connected transport and services organisation in New Zealand. You will lead strategic client relationships, ensuring high‑quality service delivery while collaborating with internal and external stakeholders.

Key responsibilities

• Build and manage strategic client relationships, acting as the primary point of contact.
• Oversee service performance, resolve issues, and provide regular reporting to clients.
• Partner with operational teams to support service delivery, continuous improvement, and contract mobilisation.
• Use data and insights to monitor performance, identify improvement opportunities, and drive service enhancements.
• Contribute to innovation initiatives, especially around process and technology improvements that enhance the customer experience.
• Gradually expand focus to broader commercial and business development activities.

Required profile

• Proven experience in key account management, preferably with large, complex or high‑value clients.
• Strong relationship‑building skills across multiple stakeholder groups.
• Ability to work independently, influence others, and build trust within a diverse partner network.
• Experience handling queries, resolving issues, and delivering high‑level service in a fast‑moving environment.
• Commercial judgement to balance client needs, operational realities, and long‑term business goals.
• Comfort with reporting and performance data to spot trends, risks, and improvement opportunities.
• Proactive, solutions‑focused, and resilient mindset.

Required skills

What we offer

• Strategic, high‑impact account management role with national scope.
• Opportunity to shape relationship strategy, service delivery, and future growth.
• Blend of relationship management, operations, reporting, and continuous improvement.
• Travel during early relationship‑building phase and potential for broader commercial responsibilities.