IT Systems Administrator – Zoho One, Microsoft 365 & Infrastructure

About the role

Orikan is seeking an experienced IT Systems Administrator to keep its technology environment running smoothly, securely and efficiently. You will be responsible for day‑to‑day administration of the Zoho One suite and support of Microsoft 365, Azure and core network infrastructure. The role works closely with internal teams, external vendors and security operations to deliver reliable IT services.

Key responsibilities

• Administer and support the Zoho One platform, including user onboarding/off‑boarding, licences, roles, MFA and application configuration.
• Maintain Zoho applications such as Mail, Workplace, CRM, Desk, People, Books, Creator, Analytics and Flow.
• Configure, troubleshoot and optimise Zoho workflows, automations, reports and integrations.
• Manage Microsoft 365 services – Exchange Online, SharePoint, Teams, Intune, Entra ID and related components.
• Support Azure cloud services, identity management, conditional access, group management and MFA.
• Provide Level 1‑2 technical support for hardware, software, printers, devices and connectivity issues.
• Assist with laptop/desktop provisioning, upgrades, migrations and system roll‑outs.
• Support network infrastructure including switches, VLANs, firewalls, wireless, VPNs and site connectivity.

Required profile

• Intermediate‑level experience in IT systems administration.
• Proactive, service‑focused attitude with strong documentation skills.
• Ability to work collaboratively with internal teams, vendors and security operations.
• Experience in a mixed‑environment supporting both cloud SaaS platforms and on‑premise infrastructure.

Required skills

• Zoho One suite (Zoho Mail, Workplace, CRM, Desk, People, Books, Creator, Analytics, Flow).
• Microsoft 365, Exchange Online, SharePoint, Teams, Intune, Entra ID.
• Azure cloud services and Azure Active Directory.
• Active Directory, MFA, conditional access.
• Network components – switches, VLANs, firewalls, wireless networks, VPNs.
• Level 1‑2 hardware and software troubleshooting.