IT Support Engineer – On‑Call/Freelance (NZ)

About the role

We are seeking an IT Support Engineer to provide on‑call, freelance or casual onsite technical assistance across multiple locations in New Zealand. The role involves delivering prompt desktop and network support to ensure high customer satisfaction for our clients in the APAC and EMEA regions.

Key responsibilities

• Deliver desktop support and troubleshoot hardware and software issues on site.
• Set up and troubleshoot audio/video conference rooms.
• Perform operating system installations and re‑imaging of workstations.
• Assist with LAN and WAN network troubleshooting.
• Configure and support routers, switches and related network infrastructure.
• Respond quickly to service tickets and technical incidents.
• Document all support activities and resolutions according to company procedures.
• Collaborate with internal teams and client stakeholders to maintain smooth operations.

Required profile

• Proven experience in providing onsite IT support in a multi‑site environment.
• Ability to work on an on‑call, freelance or casual basis.
• Strong communication skills in business English and the local language.
• Customer‑focused attitude with a commitment to service quality.

Required skills

• Desktop support
• Hardware and software troubleshooting
• Operating system installation and re‑imaging
• Audio/Video conference room setup
• LAN and WAN network troubleshooting
• Router and switch configuration