Intensive Support Worker - West Auckland

About the role

New Zealand Health Group's Intensive Support Services (ISS) provides highly individualised residential support for children, young people and adults with complex support needs, in safe, structured home environments. The organisation is seeking full-time and part-time Support Workers for its Auckland Intensive Support Services team, working within a multidisciplinary team to help people develop skills, participate in their communities and gain greater independence. The role involves a mix of morning, afternoon and evening shifts.

Key responsibilities

• Support people to achieve their personal goals and aspirations
• Promote health, safety, wellbeing and positive outcomes
• Encourage attendance at school, education, training, employment and community activities where relevant
• Encourage participation in family, cultural, recreational and community connections
• Implement Positive Behaviour Support strategies and individual support plans
• Work with a multidisciplinary team to provide consistent, high-quality support
• Help people develop daily living skills, social skills, confidence and independence
• Maintain accurate records and contribute to ongoing planning and reviews

Required profile

• Passionate about supporting people to achieve positive outcomes
• Reliable, adaptable and committed to making a difference
• Confident building positive relationships while keeping professional boundaries
• Understanding of, or willingness to learn, trauma-informed practice and Positive Behaviour Support principles
• Resilient and calm when working alongside complex behaviours and challenging situations
• Knowledge of intellectual disability, autism, neurodiversity, mental health or complex support needs preferred
• Full New Zealand driver licence
• NZ resident or citizen, or valid NZ work permit; right to work in NZ, willingness to undergo police vetting and vulnerable children safety checks

Experience in active, people-focused fields such as trades and construction, fitness, sports coaching, youth work, emergency services, community services or leadership roles is encouraged. Applications are made through the NZCL careers page.