Housing Support Administrator

About the role

The Housing Support Administrator provides essential administrative and coordination support to the Housing Support Team at Salvation Army Social Housing. You will help keep the tenancy programme running smoothly by managing records, supporting financial processes and acting as a first point of contact for stakeholders.

Key responsibilities

• Provide day‑to‑day administrative support across the Housing Support Team.
• Maintain tenancy and property records in the tenancy management system.
• Prepare tenancy documentation and coordinate related communications.
• Manage inboxes and respond to enquiries as the first point of contact.
• Collate and distribute information required for tenancy processes.
• Ensure accurate, secure filing in line with privacy requirements.
• Assist with office coordination, supplies, travel bookings and meeting logistics.
• Support team operations through general administrative tasks.

Required profile

• Strong administrative experience, preferably in a multi‑functional organisation.
• Basic bookkeeping or financial processing experience.
• Highly organised with excellent time‑management skills.
• Strong written and verbal communication abilities.
• Ability to work independently and collaboratively.
• Cultural awareness and respect for diverse communities.
• Genuine alignment with the mission and values of The Salvation Army.

Required skills

• Advanced Microsoft Word.
• Advanced Microsoft Excel.
• Basic bookkeeping/financial processing.

What we offer

• Additional week of Salvation Army leave each year.
• Free confidential counselling services.
• Subsidised flu vaccinations.
• Discounted medical insurance with Southern Cross.
• Salvation Army discount card for savings with major retailers.
• Ongoing professional development and training opportunities.