Head Porter – Lead Porter Team

About the role

Novotel Queenstown Lakeside is seeking an experienced Head Porter to lead its Porter team. In this hands‑on leadership position you will ensure every guest receives a warm, professional welcome while overseeing valet parking, luggage handling, guest transportation and concierge support.

Key responsibilities

• Lead, coach and support the Porter team to deliver exceptional guest service.
• Oversee daily operations of valet parking, luggage services, guest transportation and concierge duties.
• Manage team rosters, training schedules and day‑to‑day porter activities.
• Ensure activity sales procedures are followed, coordinate operator familiarisations and reconcile sales each shift.
• Assist guests with enquiries, local recommendations and activity bookings.
• Collaborate closely with Front Office and other departments to guarantee seamless operations.
• Support reception duties as required and uphold Accor standards and health‑and‑safety requirements.

Required profile

• Previous supervisory or leadership experience in a hotel Porter, Concierge or Front Office environment.
• Passion for creating exceptional guest experiences.
• Strong communication, organisational and leadership abilities.
• Ability to remain calm under pressure while managing a busy operation.
• Valid full driver’s licence, capable of driving both manual and automatic vehicles.
• Flexibility to work a rotating roster, including weekends and public holidays.

Required skills

• Experience with hotel property management systems, preferably Opera.

What we offer

• Full‑time 30‑hour week at $31.52 per hour.
• Staff meals, uniforms, and on‑site accommodation.
• Access to Accor Academy for learning and development.
• Flexible work‑life balance and Accor Heartist benefits, including discounted food & beverage and worldwide accommodation.