Head of Facilities & Support

About the role

The Head of Facilities & Support will provide strategic and operational leadership for the Council’s vertical assets, ensuring they are managed sustainably, remain compliant, and deliver long‑term community outcomes. This senior position leads a high‑performing team and oversees a significant operational budget.

Key responsibilities

• Lead, develop and maintain an engaged, high‑performing team culture.
• Oversee performance and long‑term planning of the vertical facilities and buildings portfolio.
• Deliver asset lifecycle management across planning, maintenance, renewal and optimisation.
• Manage budgets, forecasting and identify cost efficiencies.
• Drive contract management, procurement and supplier partnerships.
• Ensure safety, compliance and proper maintenance of facilities for staff and community use.
• Provide strategic advice to internal stakeholders and strengthen collaboration with external partners.
• Champion best practice in asset management, sustainability and carbon reduction.
• Maintain accurate asset data, valuations and condition assessments to support investment decisions.

Required profile

• 10+ years senior leadership experience, preferably in facilities or asset management.
• Proven ability to lead teams, drive performance and influence outcomes.
• Strong financial management, budgeting and business acumen.
• Experience in procurement, contract management and supplier relationship management.
• Knowledge of building systems, maintenance practices and safety requirements.
• Ability to build trusted relationships across diverse stakeholders.
• Understanding of Te Tiriti o Waitangi principles and experience navigating complex change environments.
• Relevant qualifications or certifications such as PRINCE2 or PMP (advantageous).

Required skills

• Asset lifecycle management
• Budget forecasting and financial planning
• Procurement processes
• Contract management
• Building systems knowledge
• Maintenance practices
• Safety compliance

What we offer

• Leadership of a critical, city‑shaping portfolio.
• Opportunity to influence strategic vertical infrastructure outcomes.
• Collaborative, values‑driven work environment.
• Role in delivering sustainable, future‑focused facilities for Hamilton.