Head of Client Services

About the role

Christians Against Poverty (CAP) is seeking a Head of Client Services to lead the Client Services teams through a pivotal season of growth and transformation as CAP delivers its refreshed Debt Help Service.

Key responsibilities

• Lead a team of 20+ and directly manage a team of four, providing strategic oversight of CAP's Debt Help Service.
• Ensure service excellence and effective management of Client Services Operations.
• Develop and maintain strategic partnerships to strengthen CAP's position in the sector.
• Lead the team to deliver CAP's vision, values and impact model while growing competencies.
• Provide expert coaching and advice to the Client Service team.
• Embed and continuously improve the refreshed Debt Help service.

Required profile

• 3+ years proven experience in a similar leadership role within the Building Financial Capability sector.
• Strong relationship‑building and interpersonal skills.
• Familiarity with financial institutions, systems and practices in Aotearoa.
• Ability to balance strategic and operational priorities.
• Excellent communication, strategic decision‑making and process‑improvement abilities.

What we offer

• Flexible working environment that prioritises connection, growth and wellbeing.
• Opportunities to develop professionally while cultivating faith in a workplace that values prayer and discernment.
• Employment in a Te Tiriti‑honouring organisation with a focus on mutual flourishing.
• Benefits include Employee Assistance Programme, flexible working options, 37.5‑hour week and at least five weeks of annual leave.