Hardware Support Engineer – Robotics Delivery & Packaging

About the role

Amazon Robotics is seeking a Hardware Support Engineer to ensure the reliable operation of packaging and robotics systems in fulfillment centers. You will work on‑site, collaborating with product development, manufacturing, and reliability teams to deliver and maintain cutting‑edge robotic solutions.

Key responsibilities

• Provide on‑site support for new product implementations, upgrades, routine hardware audits, and troubleshooting of advanced robotics systems.
• Partner with product development, manufacturing, and site‑level reliability, maintenance, and engineering (RME) teams to maximise system performance.
• Identify, analyse and resolve mechanical and system issues across packaging and robotics platforms.
• Design and build electro‑mechanical tools, fixtures, and proactive monitoring and diagnostic solutions.
• Develop preventative maintenance procedures, training content, and lead on‑site training sessions for RME teams.
• Manage spare‑parts processes, conduct safety and ergonomic risk assessments, and produce regular performance reports.
• Travel up to 50 % of the time to support multiple fulfillment sites.

Required profile

• Strong technical aptitude and passion for hardware.
• Broad troubleshooting and mechanical systems analysis skills.
• Ability to work collaboratively with customers and cross‑functional teams.
• Flexibility, problem‑solving mindset, and willingness to travel extensively.

Required skills

• Hardware troubleshooting
• Mechanical systems analysis
• Electro‑mechanical tool design

What we offer

• Opportunity to work on innovative robotics solutions that impact Amazon’s fulfillment network.
• Hands‑on experience with cutting‑edge hardware and automation technologies.
• Collaborative environment with global engineering and operations teams.