Guest Services Manager – Tourism & Visitor Operations
Kiwi Park · Queenstown
Job description
About the role
Kiwi Park is seeking a dynamic Guest Services Manager to lead its visitor operations at the iconic wildlife sanctuary in Queenstown. You will be responsible for delivering exceptional visitor experiences while driving commercial performance.
Key responsibilities
- Lead and develop a team of 15+ staff members.
- Own all aspects of people leadership, service delivery, and commercial results.
- Ensure a high‑quality visitor experience throughout the sanctuary.
- Manage scheduling, staffing, and on‑site operational processes.
- Monitor performance metrics and implement improvements.
Required profile
- Proven experience in hospitality or tourism management.
- Strong leadership and people‑management capabilities.
- Commercially minded with a focus on service excellence.
- Ability to work full‑time on‑site, primarily Monday‑Friday.
Required skills
What we offer
- Competitive hourly rate of $35–$45.
- Full‑time, on‑site position with great benefits.
- Opportunity to join a respected leadership team in a vibrant tourism operation.
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Published 1 month ago
Expires 4 weeks from now
25 views · 0 interested
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Kiwi Park
Queenstown
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