Guest Service Agent (Summer Season)

About the role

We are looking for a professional and enthusiastic Guest Service Agent to be the welcoming face of our hotel during the summer season. This full‑time position runs from 1 October 2026 to 31 May 2027 and involves delivering exceptional customer service while supporting the food & beverage team.

Key responsibilities

• Check guests in and out, present bills and process payments.
• Enter reservations accurately into the property management system.
• Prepare group arrivals, manage rooming lists and pre‑payment accounts.
• Assist guests with luggage, enquiries and complaints.
• Support other departments, including the F&B team, as needed.

Required profile

• Previous experience in reception, portering or customer service is advantageous.
• Strong communication skills and a genuine passion for guest service.
• Flexibility to work evenings, weekends and public holidays on a rostered basis.
• Well‑presented, reliable and proactive.
• Experience with Guest Centrix or a similar PMS is required.

Required skills

• Guest Centrix (property management system)

What we offer

• Staff discounts on accommodation at Distinction Hotels across New Zealand.
• Supportive, professional team environment.
• Career development opportunities in hospitality.
• Modern staff accommodation onsite at a subsidised rate.