General Manager – Wilderness Lodge

About the role

We are seeking a General Manager to lead the day‑to‑day operations of Kinloch Wilderness Retreat and its associated venues, including the Glenorchy Lake House, EcoScapes, Whare Pūwaha, the Fernery restaurant and the Akin café. Reporting to the owners, you will own the budget, staffing model and sustainability initiatives across multiple sites.

Key responsibilities

• Develop and manage the annual budget and seasonal staffing plans for all properties.
• Lead a team of supervisors covering accommodation, food & beverage, housekeeping and activities.
• Oversee operations at Kinloch sites and the Akin café in Glenorchy.
• Implement and maintain sustainability and compliance standards.
• Utilise KinlochBrain, an AI‑driven operations platform, for guest communications, staffing, reporting and compliance.

Required profile

• Proven experience in hospitality or tourism management, preferably across multiple sites.
• Strong numeracy and budget management capabilities.
• Comfortable working with digital and AI‑based systems.
• Holder of a Manager’s Certificate (LCQ) or willingness to obtain one.
• Legal right to work in New Zealand.

Required skills

• Experience with AI‑centric or data‑driven operations platforms.

What we offer

• Permanent full‑time position with a salary starting from $85,000 NZD per annum.
• Opportunity to shape and grow a premium wilderness lodge brand.
• Values‑first culture emphasizing intelligence, thoughtfulness, community, environment, relevance and fun.