Front Office Supervisor

About the role

We are seeking a full‑time Front Office Supervisor to lead our front desk team at Oaks Queenstown Shores Resort. You will be the face of the property, ensuring every guest receives a warm welcome and a seamless stay.

Key responsibilities

• Lead and motivate the front office team to deliver exceptional guest experiences.
• Oversee daily front desk operations, including check‑in and check‑out processes.
• Manage guest arrivals and departures efficiently, ensuring accuracy and timeliness.
• Address and resolve guest complaints promptly and professionally.
• Monitor and complete daily tasks, maintaining high standards of service.

Required profile

• Proven leadership abilities with prior supervisory experience in hospitality.
• Extensive background in hotel or resort front office operations.
• Strong customer service orientation and professional demeanor.
• Excellent time‑management and prioritisation skills.
• Impeccable presentation reflecting brand standards.

Required skills

What we offer

• Career growth through learning and development programs.
• Exclusive hotel discounts for employees.
• Supportive work environment that values wellbeing and work‑life balance.