Front Office Manager

About the role

Rosewood Kauri Cliffs is seeking an experienced Front Office Manager to lead the front‑office team and ensure every guest enjoys a memorable, luxury experience. This senior hospitality position reports directly to Hotel Management and plays a pivotal role in maintaining the highest service standards.

Key responsibilities

• Recruit, mentor, and train front‑office staff to deliver exceptional guest service.
• Prepare and present daily operations reports for management review.
• Engage with guests, address their needs, and create unique, memorable experiences.
• Coordinate with the accounts team on invoices and payments.
• Keep all departments informed of reservations, special requests, and guest requirements.

Required profile

• Minimum three years’ experience in a senior reception or equivalent role within a five‑star hotel, luxury resort, or lodge.
• Strong verbal and written communication skills and a polished, professional appearance.
• High energy, attention to detail, and the ability to multitask in a fast‑paced environment.

Required skills

• Proficiency with a Property Management System, preferably OPERA.
• Intermediate to advanced computer skills.

What we offer

• Culture of learning and development with resources to advance your career.
• Staff meals and access to a Staff Perks Programme offering discounts with suppliers and partners.
• Two consecutive days off each week whenever possible.