Facilities & Operations Manager

About the role

Auckland Institute of Studies (AIS) and UP International College (UPIC), part of the UP Education Group, are seeking an experienced Facilities & Operations Manager to oversee day-to-day campus operations, facilities management and health and safety across the two Auckland campuses. Reporting to the Operations Director, you will lead a team of Campus Operations Coordinators. The role is full-time, permanent and on-site, with time split between the two campuses and occasional travel to UPIC's Wellington campus.

Key responsibilities

• Lead, coach and develop Campus Operations Coordinators, setting clear priorities and consistent service standards.
• Oversee facilities maintenance, repairs and improvement projects so campuses stay well presented and operationally ready.
• Manage facilities budgets, capital expenditure planning, procurement and invoice approvals.
• Manage relationships with landlords, contractors and suppliers, including negotiating agreements and monitoring performance.
• Maintain building compliance and fire safety processes, including Building Warrants of Fitness, compliance schedules and evacuation arrangements.
• Lead health and safety risk management, audits, incident investigations and corrective actions.
• Maintain emergency preparedness and business continuity plans, supported by training, inductions and regular rehearsals.
• Oversee security and access systems, keep accurate records and report on facilities performance, risks and compliance.
• Coordinate facility-level safety for UPIC's Auckland science laboratories, working with specialist staff on storage, access, signage and emergency arrangements.
• Support day-to-day campus services such as reception and administrative support, and operational readiness for orientations and events.

Required profile

• Experience in facilities management, site operations or a relevant health and safety leadership role.
• Experience leading and developing teams, ideally across multiple locations.
• Previous experience in education is advantageous but not required.
• Relevant tertiary qualification in facilities management, health and safety, property, engineering, business or a related field, or equivalent experience.
• Current First Aid certificate or willingness to obtain one.

Required skills

• Working knowledge of New Zealand health and safety requirements, building compliance and fire safety processes.
• Experience managing contractors, suppliers, operational budgets and capital expenditure.
• Sound judgement in risk assessment, incident management and emergency response.
• Clear communication skills with staff, contractors, regulators and senior leaders.
• Cultural awareness of diverse student communities, including international learners and students under 18.
• An understanding of hazardous substance requirements for science laboratories is helpful.

Applicants apply by submitting a CV and a cover letter outlining their relevant experience and interest; suitable candidates are contacted as applications are received.