Executive Assistant to Chief Customer & Growth Officer

About the role

KiwiRail is seeking a highly capable Executive Assistant to work closely with the Chief Customer and Growth Officer. This role goes beyond traditional diary management, acting as a trusted partner who coordinates priorities, drives follow‑through, and supports the leadership team in a fast‑paced, high‑performing environment.

Key responsibilities

• Manage a complex and fast‑paced executive environment, including calendar and inbox oversight.
• Support leadership team coordination, actions, and deliverables.
• Prepare high‑quality briefs, summaries, and meeting materials.
• Coordinate internal and external stakeholder engagement.
• Support customer‑focused activities and executive interactions.
• Drive follow‑through and maintain momentum across priorities.
• Create structure, organisation, and visibility across multiple moving pieces.

Required profile

• Highly organised and proactive with sound judgement.
• Experience supporting senior executives in complex, fast‑moving organisations.
• Exceptional organisational skills and strong attention to detail.
• Proactive, action‑oriented mindset with the ability to anticipate needs.
• Strong stakeholder management and relationship‑building capability.
• Confidence engaging with senior leaders and external stakeholders.
• Excellent written and verbal communication skills, including preparing briefs and synthesising information.
• Ability to stay calm, adaptable, and resilient under pressure.
• Experience supporting customer, commercial, or growth‑focused teams is highly regarded.

Required skills

What we offer

• Competitive salary plus 4% employer KiwiSaver contribution.
• 5 weeks annual leave.
• Southern Cross medical insurance at staff rates.
• Discounted staff travel and a wide range of corporate discounts.
• Access to the NZ Rail Staff Welfare Trust, including holiday homes and health support.
• Ongoing professional development opportunities.