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Executive Assistant Manager

Sofitel · Auckland

🇬🇧 English
Opera PMS forecasting budgeting Revenue Management

Job description

About the role

The Executive Assistant Manager will support the General Manager in driving strategic direction and operational excellence across all hotel departments. This senior position requires a proactive, detail‑oriented leader who can balance brand standards, guest experience, and financial performance.

Key responsibilities

  • Oversee day‑to‑day operations of rooms, food & beverage, and other hotel divisions.
  • Develop and monitor P&L, budgets, and contracts to maximise profitability.
  • Lead, coach and build high‑performing teams while managing labour costs.
  • Ensure compliance with service standards, hygiene, and productivity targets.
  • Drive F&B revenue through innovation, sales initiatives and waste control.
  • Handle guest feedback and resolve issues across all touchpoints.

Required profile

  • Degree in Hotel & Restaurant Management or related field (advantageous).
  • Minimum 4 years managerial experience in Food & Beverage operations.
  • At least 2 years leadership experience in other hotel departments (e.g., Rooms Division).
  • Proven ability to act as the main point of contact in the GM’s absence.

Required skills

  • Micros POS system proficiency.
  • Opera PMS knowledge (preferred).
  • Forecasting, budgeting and revenue‑management expertise.
  • Strong analytical skills for financial reporting.

What we offer

  • Career development within the global Accor luxury portfolio.
  • Access to employee benefits such as on‑site laundry services.
  • Opportunity to work in a chic, internationally recognised hotel brand.

Questions fréquentes

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Published 2 months ago

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Sofitel

Auckland