eCom Operations Specialist

About the role

Join Woolworths Supermarkets New Zealand as an eCom Operations Specialist, supporting the online order fulfilment process across our stores. You will work closely with a dedicated team to ensure smooth, accurate and timely delivery of grocery orders to customers.

Key responsibilities

• Follow set routines to pick online orders accurately and maintain fresh‑food quality standards.
• Lead the on‑site "swarm" team, provide on‑the‑job training, coaching and act as Acting Store Manager during scheduled shifts.
• Identify process‑related issues and escalate them promptly to the Function Lead for resolution.
• Champion a safe and healthy work environment by adhering to safety protocols and reporting hazards.
• Participate in team collaboration and communication initiatives to foster a positive workplace.

Required profile

• Strong focus on process excellence and a commitment to continuous learning.
• Proven ability to build collaborative partnerships with other functions and stakeholders.
• Effective team leadership skills, including delegation, monitoring progress and providing feedback.
• Expertise in compliance within the function and excellent communication abilities.
• Consistent alignment with company values and willingness to work four weekend shifts per month and at least one evening each week.

Required skills

What we offer

• Team discounts across Woolworths Group brands.
• Robust rewards program recognising performance.
• Opportunities to contribute ideas and add value in a fast‑growing e‑commerce environment.