Duty Manager (Front Office)

About the role

The Duty Manager (Front Office) will oversee daily front‑office operations at SO/ Auckland, ensuring seamless service delivery and guest satisfaction. Reporting to the Room Division Manager, you will act as the key link between guests and hotel operations.

Key responsibilities

• Manage day‑to‑day front‑office activities and support the Room Division Manager in maintaining operational smoothness.
• Coordinate guest interactions to deliver excellent service and resolve issues promptly.
• Analyse customer feedback and propose improvements to leadership.
• Maintain and update guest profiles in Opera Cloud, including VIP status.
• Ensure safety and security of guests and staff, adhering to strict security procedures for cash, credit, key issuance and confidentiality.
• Work flexibly on weekends and public holidays as required.

Required profile

• Relevant front‑office experience in local or international hotels.
• Bachelor’s degree in Hospitality, Hotel Management or Tourism (preferred).
• Current New Zealand Manager’s Certificate License.
• Current New Zealand First Aid Certificate (Level 1) or willingness to obtain one.
• Full, clean New Zealand driver’s licence.
• Strong communication skills and a keen eye for detail in high‑end hospitality.

Required skills

• Opera PMS/Cloud
• Micros systems

What we offer

• Staff meals per shift and uniform dry‑cleaning.
• International accommodation and retail discounts across Accor & Ennismore properties.
• Family & friends hotel discounts.
• Annual free‑night stay with breakfast and dinner included.
• Full‑time permanent contract – 40 hours guaranteed per week.