Dairy Success Manager – Southland, New Zealand

About the role

Join CowManager as a Dairy Success Manager in the Southland region of New Zealand. You will work directly with dairy farmers, providing expert support, proactive system monitoring and tailored training to help them maximise the value of CowManager’s smart monitoring technology.

Key responsibilities

• Act as the first point of contact for farmer inquiries via phone and email.
• Perform daily checks of active CowManager systems, identify and escalate bugs or performance issues.
• Deliver on‑site and remote training (e.g., via TeamViewer) to optimise system use and encourage long‑term adoption.
• Assist with hardware installations and data integrations with existing herd‑management systems.
• Maintain strong relationships with farmers, dealers and the New Zealand sales team.
• Collect field feedback and relay it to product and support teams for continuous improvement.

Required profile

• Strong affiliation with the dairy industry and hands‑on experience with dairy cows.
• Basic knowledge of cow fertility, health, nutrition and transitional periods.
• Ability to train and coach farmers both on‑farm and remotely.
• Excellent communication skills and a customer‑focused mindset.

Required skills

• Proficiency with TeamViewer for remote support.
• Experience in hardware installation and data integration with herd‑management systems.
• System monitoring and basic technical troubleshooting.