This job is no longer available
This job expired on 15/09/2026. It no longer accepts applications.
Customer Support Specialist
IDEXX · Auckland
Job description
About the role
We are looking for a Customer Support Specialist to join our growing Auckland support team. You will assist global veterinary practice users of the ezyVet cloud‑based practice management software, helping them optimise workflows and improve clinic performance.
Key responsibilities
- Provide high‑quality email and phone support to veterinary customers worldwide.
- Investigate, troubleshoot and resolve technical tickets related to ezyVet software.
- Deliver training webinars on specific ezyVet features to up‑skill customers.
- Document solutions and contribute to knowledge‑base articles.
- Collaborate with product and engineering teams to relay customer feedback.
Required profile
- Excellent communication skills with a friendly, empathetic approach.
- Strong problem‑solving mindset and ability to work independently.
- Passion for technology and/or the veterinary industry.
- Willingness to work a rotating shift pattern, including occasional weekends.
Required skills
- Experience using ezyVet practice management software or similar veterinary clinic software.
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IDEXX
Auckland