Customer Support Engineer – Remote

About the role

We are looking for a Customer Support Engineer to join a fast‑growing cybersecurity startup. In this remote position you will be the primary technical point of contact for enterprise customers, helping them resolve issues and become experts on our endpoint management product.

Key responsibilities

• Provide tier‑1 and tier‑2 support for Windows, macOS and Linux devices.
• Assist customers with Mobile Device Management (MDM) and Unified Endpoint Management (UEM) tools such as Jamf, Intune, Kandji and Workspace ONE.
• Diagnose, troubleshoot and resolve complex technical problems in enterprise environments.
• Communicate clearly with customers, documenting incidents and solutions.
• Collaborate with product and engineering teams to surface product improvements.

Required profile

• 2‑3+ years of experience supporting Windows, macOS or Linux environments.
• Hands‑on experience with at least one MDM/UEM platform (Jamf, Intune, Kandji, Workspace ONE).
• Strong troubleshooting abilities and proven customer‑facing experience.
• Experience supporting enterprise‑level customers.

Required skills

• Windows, macOS, Linux operating systems.
• Jamf, Microsoft Intune, Kandji, VMware Workspace ONE.
• Basic knowledge of AWS, Terraform, SQL, Redis, Python, PowerShell, and shell scripting.
• Understanding of endpoint security concepts.