Customer Success & Onboarding Lead

About the role

We are looking for a Customer Success & Onboarding Lead to join Caliber’s growing team. This fully remote position (NZ or Australia) will own the onboarding experience for new clients and help shape the future of our recruitment software.

Key responsibilities

• Design and implement onboarding processes that will be used by future teams.
• Lead the onboarding journey for new customers, ensuring a smooth transition to the platform.
• Collaborate closely with the product and development teams to provide feedback and help improve the Caliber solution.
• Identify gaps in the current recruitment software experience and propose enhancements.
• Act as the primary point of contact for customer success inquiries and escalations.

Required profile

• Proven experience in customer success, onboarding, or related roles within HR/recruitment technology.
• Strong understanding of recruitment software workflows and pain points.
• Excellent communication skills and ability to work independently in a remote setting.
• Based in New Zealand or Australia and able to work full‑time remotely.

Required skills

What we offer

• Fully remote work within New Zealand or Australia.
• Competitive salary range of $75,000–$90,000 per year.
• Opportunity to build and own core processes and influence product direction.
• Collaborative environment with a fast‑growing team.