Customer Success Manager

About the role

The Customer Success Manager (CSM) is a key member of Hewlett Packard Enterprise’s account team, acting as the primary liaison for clients throughout their digital transformation journey. Based onsite at an HPE office, the CSM ensures clients derive maximum value from HPE solutions and services.

Key responsibilities

• Serve as the direct point of contact for assigned accounts, understanding business objectives and project priorities.
• Align service adoption plans to client needs, driving usage growth and solution adoption.
• Partner with Sales Specialists to identify and nurture upsell and expansion opportunities.
• Promote HPE’s as‑a‑service offerings to meet client goals.
• Maintain consistent, meaningful engagement to accelerate consumption and utilization of existing services.
• Provide feedback to internal teams to support continuous improvement.

Required profile

• Proven experience in a Customer Success or similar client‑facing role.
• Passion for building trusted relationships and delivering measurable outcomes.
• Strong focus on long‑term customer success and revenue growth.

Required skills

What we offer

• Opportunity to work with a global edge‑to‑cloud leader.
• Collaborative culture that values diverse backgrounds.
• Potential for career growth within HPE.